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D-PROMOS Support

At D-PROMOS we care about the attention of our costumers and the support of our service. We make available to our users the necessary information to be able to solve any problem that affects their experience with our service.

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Basic Support:

Are you a growing business on a tight budget? Our Basic plan has a support service, specially designed for you.

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Business Support:

Business Support is an all-in-one service that combines prioritized problem resolution with strategic account management...

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Premium Support:

With a dedicated point of contact assigned to exclusively serve your business, Premium Support...

Basic Support: 

Are you a growing business on a tight budget?
Our Basic plan has a support service, specially designed for you. During the first 60 days, you can communicate with our support team by email or chat, once that period is over, the support becomes Self-service, you will have all the information in our support section, to answer any questions or problem with the use or implementation of new screens or devices, as well as the use of the platforms, it is worth mentioning that each section of the platform has help information on the use of said section.


8 hours, 5 days of the week  (for 60 days)

Business Support:

Business Support is an all-in-one service that combines prioritized problem resolution with strategic account management, knowledge-based guidance, and preventative support.
• Multi-channel support during office hours (Pacific time).
• Access to all documented resources and developer guides.


8 hours , 5 days per week 

Premium Support:

With a dedicated point of contact assigned to serve your business exclusively, Premium Support is an all-in-one service that combines prioritized issue resolution with strategic account management, knowledge-based guidance and preventative support.

Schedule one-on-one guided onboarding sessions with our product experts and get 24/7 multi-channel support. Premium support gives you that extra boost you need to successfully set up and implement the D-Promos platform for your business.

A dedicated Technical Account Manager who works closely with your business, prioritizing and managing all of your product, support, and service requirements to deliver a personalized experience (with a minimum of 50 licenses).

• 24/7 multi-channel support with priority response time.
• Quarterly feature usage reports with recommendations and best practices to optimize performance.
• Early access to new product features with free demos on how to use them.
• Access to all documented resources and implementation guides.

24 hours, 7 days of the week 

Turnkey Solution

If you are a medium or large company looking for a seamless and complete implementation of our products for your company, D-Promos Enterprise Business Solutions (EBS) is your best option. Our solutions team will take charge, customize and implement the most efficient solutions for you, based on your requirements and help you optimize your business processes.

Setup Help

Want to cut down on initial setup time and get rolling? We've got you covered. With Jumpstart, you can get a dedicated expert to install and configure your D-Promo product for your business or organization. We know that as a business owner, minimizing the time it takes to get your software up and running the way you want it to work is a top priority. So sit back while we help you get started!

Product Information

Sign up for our personalized, hands-on training courses and let our expert trainers walk you through everything you need to know about setting up your product

D-Promos, best practices and much more. The best part? Product training is available both online and on site. So no matter where you are, we will come to you.

Special Projects or High-Volume companies, Contact us!

About Us

Digital platform that turns TV or LED screens into the most powerful marketing tool in the sales and customer service areas of your business.

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